Refund policy

Return & Refund Policy

Thank you for shopping at Karteasy. If you're not fully satisfied with your purchase, we're here to help!

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🕒 Return Window

You can request a return within 5 days of receiving your order.

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✅ Return Eligibility

To be eligible for a return:

• The item must be unused and in original condition

• It must be returned in the original packaging

• A valid order number or proof of purchase is required

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❌ Returns Not Accepted If:

• The product has been used, damaged, or is missing parts

• The request is made after 5 days of delivery

• The product was marked as non-returnable on the product page

• The item was purchased on sale or clearance

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🔁 Replacements & Exchanges

If you receive a damaged, defective, or wrong item, we will send you a free replacement.
Please contact us within 48 hours of delivery with your order number and clear photos of the issue.

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💸 Refunds

Once we receive and inspect your returned item:

• We'll notify you about the approval or rejection of your refund

• If approved, your refund will be processed to your original payment method within 5–7 business days

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🚚 Return Shipping

• Customers are responsible for return shipping costs

• In case of damaged or incorrect items, we’ll cover the return shipping

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📬 How to Request a Return

To initiate a return, please email us at:
📧 customersupport@karteasy.store
Include your order number, the reason for return, and photos (if applicable)

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🔒 Still Need Help?

We're here for you. Reach out to our support team anytime at customersupport@karteasy.com